Bots provide an experience that feels less like using a computer and more like dealing with a person - or at least an intelligent robot. They can be used to shift simple, repetitive tasks, such as taking a dinner reservation or gathering profile information, on to automated systems that may no longer require direct human intervention. Users converse with a bot using text, interactive cards, and speech. A bot interaction can be a quick question and answer, or it can be a sophisticated conversation that intelligently provides access to services.
Our team designed and developed a customized chatbot to help a customer track and place their orders while getting their FAQs answered at the type of a message. This chatbot comes in handy for any typical e-commerce website. Similar conversational AI experience can be designed for all forms of communication platforms and industries.
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